ISO/IEC INTERNATIONAL 17011 STANDARD Second edition 2017-11 Conformity assessment Requirements for accreditation bodies accrediting conformity assessment bodies Evaluation de la conformite - Exigences pour les organismes d'accreditation procedanta I'accréditation d'organismes d'évaluation de la conformite Reference number IS0/IEC17011:2017(E) IEC @IS0/IEC2017 Copyright Intemafional Organization for Standardization Provided by IHS Markit unde Not for Resale, 12/11/2017 00:51:36 MST IS0/IEC17011:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0/IEC 2017,Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,or posting on the internet or an intranet,without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Ch.de Blandonnet 8. CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyright@iso.org www.iso.org r networking permited without icanse from IHS Not for Resale, 12/11/2017 00:51:36 MST IS0/IEC17011:2017(E) Contents Page Foreword ..iv Introduction. .. 1 Scope. 2 Normative references 3 Terms and definitions 4 General requirements ..5 4.1 Legalentity .5 .5 4.2 Accreditation agreement 4.3 Useofaccreditationsymbolsand otherclaimsofaccreditation 6 4.4 Impartialityrequirements 4.5 Financing and liability .8 4.6 Establishing accreditation schemes. .9 5 Structural requirements 6 Resource requirements ..10 6.1 Competence ofpersonnel. .10 6.1.1 General .10 6.1.2 Determination of competencecriteria ..10 6.1.3 Competence management ..12 6.2 Personnel involved in theaccreditationprocess. .12 6.3 Personnel records. .13 6.4 Outsourcing. .13 ..13 7 Process requirements 7.1 Accreditation requirements .13 7.2 Applicationforaccreditation .14 7.3 Resource review. .14 7.4 Preparationforassessment ..14 7.5 Reviewofdocumentedinformation .15 7.6 Assessment. .15 7.7 Accreditation decision-making .16 7.8 Accreditation information. ..17 7.9 Accreditation cycle .19 7.10 Extending accreditation .20 7.11 Suspending,withdrawing or reducing accreditation 20 7.12 Complaints. 20 7.13 Appeals 21 7.14 Recordson conformityassessmentbodies .22 Information requirements .22 8 8.1 Confidential information 22 .22 8.2 Publicly available information. Management system requirements .23 9 9.1 General 23 9.2 Management system 24 9.3 Document control. 24 9.4 Records control. 24 9.5 Nonconformities and corrective actions 25 9.6 Improvement .25 9.7 Internal audits ..25 9.8 Management reviews .26 Annex A (informative)Knowledgeand skills forperforming accreditation activities ..27 Bibliography .29 iii Provided by IHS Markit under license with ANS Not for Resale, 12/11/2017 00:51:36 MST