ISO/TR TECHNICAL REPORT 24514 First edition 2018-05 Activities relating to drinking water and wastewater services - Examples of the use of performance indicators using IS0 24510, IS0 24511 and IS0 24512 and related methodologies Activités relatives aux services de I'eau potable et de I'assainissement - Exemples d'utilisation d'indicateurs de performance a I'aide lTSO24510,I'S024511etI'S024512 et des méthodologiesassociées Referencenumber IS0/TR24514:2018(E) ISO @IS02018 IS0/TR24514:2018(E) COPYRIGHTPROTECTEDDOCUMENT IS02018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or IsO's member body in the country of the requester: ISO copyright office CP 40i : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +4122.749 0111 Fax: +41 22 749 09 47 Email:[email protected] Website: www.iso.org Published in Switzerland ii IS02018-Allrights reserved IS0/TR24514:2018(E) Contents Page Foreword iv Introduction V 1 Scope. .1 2 Normativereferences .1 3 Terms and definitions 1 4 Formatfor the examples provided in this document .3 4.1 General 3 4.2 Nameofthe organization. 3 4.3 Background of the organization 3 4.4 Objectiveformakinguse of performance indicators 3 4.5 Performanceindicatormethodology 3 4.6 Summaryoftheexperience 3 AnnexA (informative)International organizations .4 Annex B (informative) National regulatory organizations .8 Annex C (informative) Associations or groups of organizations .23 AnnexD(informative)Individualutilities .41 Bibliography .65 @ IS0 2018 - All rights reserved iii